At DuoBazaar, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help!

1.Return Policy

To Apply for a Refund against an Order please E-Mail us your Order Number with Product Name, Original Proof of Purchase Receipt (proof of payment) and your complaint/reason/issue for requesting a refund at duobazaar.com@gmail.com and our Customer Care team will get in contact with you. Alternatively you can Call/WhatsApp us on +923119026366 from Monday to Saturday between 09:00 AM – 6:00 PM (Pakistan Standard Time). Further, to proceed with the Refund against a purchase case, your purchase should be sent back to us within 7 Days of receiving your Order.

2.Refund Policy

Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days back to your original payment method..

3.Exchange

If you received a defective or damaged item, please contact us within 7 days to arrange an exchange.

4. Return Shipping

Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items. We recommend using a trackable shipping service.